Australia Wide Scissor and Clipper Sales strives to provide customer satisfaction. All items are thoroughly checked and tested before dispatch.
Our Refund, Replacement, and Exchange Policy is designed to ensure your satisfaction and make the process as smooth as possible. Please read the following policy carefully:
1. Refund Policy
We offer a hassle-free refund policy on eligible products within 14 days of the purchase date. To be eligible for a refund, the item must meet the following conditions:
- The item must be unused, undamaged, and in its original packaging.
- The return request must be initiated within 30 days from the delivery date.
- A valid proof of purchase (order number and invoice) is required.
2. Replacement Policy
If you receive a defective or damaged product, you can request a replacement within 14 days of receiving the item. To be eligible for a replacement, the item must meet the following conditions:
- The defect or damage should be reported within 14 days of receiving the item.
- The item must be unused and in its original packaging.
- A valid proof of purchase (order number and invoice) is required.
- We will replace the item with the same product, subject to availability.
3. Exchange Policy
We understand that sometimes you may want to exchange a product for a different style, or variant. You can request an exchange within 14 days of receiving the item. To be eligible for an exchange, the item must meet the following conditions:
- The exchange request must be initiated within 14 days from the delivery date.
- The item must be unused, undamaged, and in its original packaging.
- A valid proof of purchase (order number and invoice) is required.
- The requested exchange item should be of equal or lesser value. If the new item is of greater value, you will be required to pay the difference.
How to Initiate a Return, Replacement, or Exchange:
How to Initiate a Return, Replacement, or Exchange:
You can notify us by email : mat@australiasharpening.au or by calling 0431 403 670.
- We reserve the right to deny a refund, replacement, or exchange if the item does not meet the specified conditions.
- Shipping and handling charges are non-refundable unless the return is due to an error on our part.
- For eligible returns, refunds will be processed using the same payment method used for the original purchase.
